EMPLOYMENT

We’re Momentum Energy – a power company owned by Hydro Tasmania, Australia’s largest generator of renewable energy. We’re on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we’re nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before. Please reach out to us about any adjustments or support you may require. We are on the hunt for a bright, innovative, creative, customer first people person to join us as a Customer Connections Services Team Leader. About the Role: The Connection Services Team Leader is responsible for the day to day operations across the three primary functions of the team: the B2B business and Transfers and Connections Services areas across both Electricity and Gas. Your role will have you identifying areas for improvement and development, and following through to the implementation of new strategies and / or procedures. The purpose is also to develop / coach individuals and bring them together as a highly developed and functioning unit with a dedication to providing quality customer service and issue resolution. Liaise with internal and external stakeholders (including customers, networks and builders / electricians) to ensure timely completion of service order related requests with agreed team behaviours Responsible for the team who manages rejected service orders and other back-office tasks (e.g. concession validation, life support reconciliation, tariff change requests, address mismatches, CSDN Errors, phone support for D2D Team, etc) Complete all reports, CRM’s, exceptions and service orders within allocated timeframes Assist in determining and implementing operational strategies to meet customer expectations, regulatory requirements, business priorities and company objectives Lead, develop and motivate a team of staff to achieve targets Ensure all staff are aware of correct processes and that all process changes are clearly communicated to entire team Share information with colleagues, provide support to other departments if or when required, set the right example for team members, resolve disputes and maintain high morale within team Meet operational performance targets as defined Responsible for the team who manages the new connections process About You and Your Experience: Comprehensive electricity industry experience Understanding of Market and B2B Processes including service orders and change requests. Excellent customer communications skills, including the ability to deal with customers in a calm and passive manner Highly skilled in Excel Knowledge of MSATS Demonstrated ability to work independently Well-developed oral and written communication skills Strong attention to detail A real desire to provide high quality service to customers at all times Be able to work effectively and efficiently as part of a team An understanding of the importance of adhering to regulatory & compliance rules and demonstrated ability of operational adherence to any guidelines applicable to the management of a department Ability to gather, analyse and report on performance statistics and measurement What's in it for you? Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We’ll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us. You’ll be primarily based in our Melbourne office, we are also open to offering you the option to work from home, chat to us about what this could look like for you We are super proud of where we work, our workplace and work culture, we love working here We are forward thinkers and a great bunch of humans. We pride ourselves on balancing work-life and have a range of health and well-being benefits, such as; wellness programs and a wellness allowance, discounted gym access and health insurance, volunteer leave, purchased leave and other leave options. If you like the sound of this role, we'd love to hear from you For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at david.talamellimomentum.com.au or 61 402 681 632.